Frequently Asked Questions

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted and 100% secure.

We process orders quickly, but we'll do our best to accommodate any changes. Please contact our support team at shopvelinor@gmail.com as soon as possible with your order number.

We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping takes 1-2 business days. We also offer free standard shipping on all orders over $50.

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can use this to monitor your package's journey to your doorstep.

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by destination. Please proceed to checkout to see the available options for your location.

We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of delivery. The item must be in its original condition and packaging.

To initiate a return, please visit our Returns Center page or contact our customer support team with your order number. We will guide you through the process and provide you with a return shipping label.

Absolutely. The safety of your children is our highest priority. All of our toys are made from non-toxic, child-safe materials and undergo rigorous testing to meet or exceed international safety standards, including ASTM and EN71.