Return & Refund
Transparency First. Toys Forever.
Unboxing Video (Mandatory)
Strict Policy: Without video proof, returns are not accepted.
- 360° View: Show box from all sides before opening.
- E-Bill: Zoom in on the label.
- No Cuts: Video must be continuous.
- Time: Send within 3 days via WhatsApp.
Damaged / Wrong Item
We take full responsibility for our mistakes.
- Received broken product?
- Received wrong item?
- Cost: Free Return (₹0).
- We arrange the reverse pickup.
Exchange (Your Choice)
Product is good, but you want to switch?
- We support exchanges.
- Logistics Fee: ₹200 applies.
- This covers shipping costs (Reverse + Forward).
- Item must be unused.
Refund Timeline
Why 30-45 Days?
- Pickup & Transit: 7-10 Days.
- Warehouse Check: 2-3 Days.
- Bank Processing: Remaining days.
- We ensure accurate processing.
Common Questions (FAQ)
Why do you need an Unboxing Video?
It acts as proof for the courier company. If an item arrives broken, the video proves it happened in transit and not after opening. It helps us help you faster!
Why is there a ₹200 fee for exchanges?
Shipping is expensive. If the product is defect-free but you changed your mind, this fee helps cover the cost of the return trip and sending the new item.
What if I don't have WhatsApp?
You can email the video link (Google Drive/Wetransfer) to shopvelinor@gmail.com, but WhatsApp is faster for us to process.